Need to update your credit card or switch payment methods? Here's how to manage your billing information.
Updating your card
- 1. Log into your Realm.fun account
- 2. Click your profile icon in the top right
- 3. Select Billing
- 4. Click Update Payment Method
- 5. Enter your new card details
- 6. Click Save
Your new card will be used for all future charges. No disruption to your servers.
Accepted payment methods
We accept all major credit and debit cards through Stripe:
- - Visa
- - Mastercard
- - American Express
- - Discover
We don't currently support PayPal, bank transfers, or cryptocurrency.
If your payment fails
If a payment fails, we'll:
- 1. Send you an email notification
- 2. Retry the payment automatically after 3 days
- 3. Retry again after 5 days if still failing
Your server remains online during this period. If payment hasn't succeeded after 7 days, your server will be suspended (data preserved) until payment is resolved.
Fix it quickly
Received a failed payment notice? Update your card immediately and click "Retry Payment" in Billing to avoid any service interruption.
Common card issues
- - Card declined: Check that you have sufficient funds and your card hasn't expired
- - International block: Some banks block international transactions by default. Contact your bank to authorize
- - Address mismatch: Ensure the billing address matches what's on file with your bank
- - 3D Secure failed: Complete any verification prompts from your bank
Billing security
Your payment information is handled securely:
- Card details are stored securely by Stripe, not on our servers
- All transactions are encrypted with TLS
- PCI DSS compliant payment processing
- We never see or store your full card number