We offer a 24-hour money-back guarantee on all new servers. Here's how our refund policy works.
24-hour money-back guarantee
If you're not satisfied with your server for any reason, you can request a full refund within 24 hours of your initial purchase. No questions asked.
- Full refund of your payment
- No questions asked
- Processed within 5-10 business days
How to request a refund
- 1. Go to the Contact Support page
- 2. Select "Billing" as the topic
- 3. Include "Refund request" in your message
- 4. Provide your account email and server name
We'll process your request and confirm the refund within 24 hours.
What qualifies for a refund
Eligible for refund
- First payment on a new server (within 24 hours)
- Duplicate charges due to technical errors
- Charges for servers that failed to deploy
Not eligible for refund
- Recurring payments (after the first month)
- Requests made after 24 hours from initial purchase
- Servers terminated for Terms of Service violations
- Partial month charges when canceling mid-cycle
Cancellation credit
If you cancel after the 24-hour window, you won't receive a refund, but your server remains active until the end of your billing period. You won't be charged again.
Refund timeline
Once approved, refunds are processed immediately. However, it takes time for the money to appear:
- - Credit/Debit cards: 5-10 business days
- - Some banks: May take up to one billing cycle
The refund will appear on your statement from the original payment method.
Having issues?
Before requesting a refund, consider reaching out to support. Many issues can be resolved quickly:
- - Performance problems? We can optimize or upgrade your server
- - Setup confusion? We can help configure your server
- - Wrong game/plan? We can switch it for you