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Full-time Remote (Europe) Customer Success
Support Hero
Be the friendly face of Realm.fun. Help gamers solve problems and have the best server experience possible.
€32k - €48k year
What you'll do
- Respond to customer support tickets via email and chat
- Troubleshoot technical issues with game servers
- Help customers with billing questions and account management
- Identify common issues and suggest improvements to documentation
- Escalate complex technical issues to specialists
- Contribute to help center articles based on common questions
- Maintain high customer satisfaction scores
What we're looking for
- Passion for helping people and solving problems
- Gaming background - you understand what our customers need
- Excellent written communication skills
- Patient and empathetic with frustrated customers
- Basic technical troubleshooting ability
- Available to work in European time zones
Nice to have
- Previous customer support experience
- Experience with game server hosting or administration
- Knowledge of multiple games we support
- Multiple language skills (German, French, Spanish, etc.)
- Experience with support tools (Zendesk, Intercom, etc.)
What we offer
- Competitive salary (€32-48k depending on experience)
- Fully remote - work from anywhere in Europe
- Flexible hours - we care about results, not when you work
- Free game server credits for personal use
- Hardware budget for your setup
- Learning budget for courses and conferences